Charmaine Bens

Director of Operations, CSP

Charmaine Bens serves as the Director of Operations for BAYS' Community Supervision Program (CSP), overseeing operations across multiple circuits throughout Florida. With more than 15 years of experience working with youth and families involved in the juvenile justice system, she is passionate about developing strong teams, supporting positive youth outcomes, and creating programs that make a lasting impact in the communities they serve. Since joining BAYS in 2013 as a Senior Case Manager, Charmaine has advanced through several leadership roles, including Circuit Supervisor and Regional Director, before assuming her current role in 2025.

Charmaine earned a Bachelor of Arts in Interdisciplinary Studies with a concentration in Education from Florida Atlantic University. Prior to joining BAYS, she worked directly with at-risk youth in a juvenile detention setting, gaining firsthand experience that continues to shape her leadership philosophy. She is known for her collaborative leadership style, commitment to staff development, and ability to build positive, team-oriented cultures that promote accountability, communication, and excellence.

A proud mother, Charmaine resides in Palm Beach County, Florida, with her family. Outside of work, she enjoys spending time with loved ones, planning events, crafting, and watching true crime documentaries. She believes that meaningful change happens when people feel supported, valued, and connected to a shared purpose, and she strives to bring that philosophy into every aspect of her work.